Shipping terms
In this Shipping terms, when we use “we”, “us” or “our”, we refer to getaquaholic.com which is collecting your personal data, or which is operating the website which you are accessing or using.
SHIPPING
Your purchase of products from us constitutes your agreement to follow these Shipping and Delivery terms and to be bound by them.
We are proud to offer international shipping services that currently operate in over 15 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation
How do you ship packages?
Packages will be shipped by FEDEX / USPS or other carriers depending on your location.
What are the shipping costs?
We provide free shipping
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION | ESTIMATED SHIPPING TIME |
| USA/CANADA | 10/12 Business days |
| EU/UK | 10/12 Business days |
| AUSTRALIA / NEW ZEALAND | 14/16 Business days |
*This doesn’t include our 2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.